Access is invite-only during beta. Once invited, create a key to personalize these examples. Production sending requires a separate review.
Invite a Support teammate
You are signed in as a Team Administrator. The invite form lists Viewer, Support, and Team Administrator. There is no Editor. Choose Support when the person needs to look up recipients, read analytics, and remove a suppression, and they should not change sending resources.
- Open Team Members from the sidebar footer.
- Choose the control that starts an invitation.
- Enter the teammate's email address.
- Select Support. Can look up recipients, read analytics, and remove a suppression. Leave Team Administrator unchecked.
- Send the invitation.
- Tell them to accept the email invite, then open Suppressions and Events on this team.
If you leave both Support and Team Administrator unchecked, they join as Viewer. Can read sending data.
What to tell the customer
A Support teammate can confirm why an address is suppressed and can remove that row. They cannot issue a credential, add a domain, or change who is on the team. If the customer needs those changes, a Team Administrator has to make them.
Who can do this
Team Administrator.