Delivered but not in the inbox

Delivered means the destination accepted the message.

delivered means the recipient's mail server accepted the message. It does not tell you where the server filed it, so a delivered message can still land in spam, a tab, or a folder chosen by a filter.

What to check

  1. Spam and junk. Ask the recipient to search spam, junk, and any tabs or folders for the subject.
  2. Filters and rules. Company mail systems and personal rules can move or quarantine mail after it is accepted.
  3. The right address. Look up the address from the top bar and confirm the send went where you expected.
  4. Later events. Open Events on the cluster. A spamreport after delivered means the recipient marked it as spam.

A delivered event has no bounce explanation, because nothing bounced.

What PostShiba does not report

PostShiba does not track opens or clicks, so it cannot tell you whether someone read the message. The events it does send are on Event types.

Next steps